Terms of Service for NorthStar Stream Studio

Effective Date: July 7, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern your access to and use of the services, facilities, website, booking systems, equipment, software integrations, and related support provided by NorthStar Stream Studio (“NorthStar Stream Studio,” “we,” “us,” or “our”). By booking, accessing, purchasing, or using any of our services, you agree to be bound by these Terms and all applicable laws of Canada, including applicable federal and provincial laws in Ontario.

If you do not agree to these Terms, you must not use our services. If you are using our services on behalf of a business or organization, you represent and warrant that you have authority to bind that entity to these Terms.

2. Scope of Services

NorthStar Stream Studio provides professional studio and production services, which may include, without limitation:

• Live stream production;
• Podcast recording;
• Green screen filming;
• Multi-camera studio sessions;
• Webinar hosting support;
• Post-production editing;
• Remote guest integration; and
• Related technical, creative, and production support services.

Service descriptions, deliverables, timelines, and pricing may be provided in a booking confirmation, statement of work, invoice, proposal, or other written communication. We may modify, suspend, or discontinue any service at any time, subject to any existing written agreement.

Unless expressly agreed in writing, we do not guarantee specific audience reach, platform performance, monetization outcomes, technical compatibility with third-party platforms, or uninterrupted service availability.

3. User Obligations and Responsibilities

You agree to use our services responsibly and in compliance with all applicable laws, regulations, platform rules, and third-party rights. Without limiting the foregoing, you agree that you will:

• Provide accurate, current, and complete information when booking or using our services;
• Arrive on time and be prepared for scheduled sessions, recordings, or productions;
• Ensure that any content, materials, scripts, music, images, video, trademarks, or other assets you provide do not infringe the rights of any third party;
• Obtain all necessary consents, releases, permissions, and licenses for persons appearing in or contributing to your content;
• Comply with all applicable laws relating to privacy, defamation, copyright, trademark, publicity rights, and recording consent;
• Not use our services for unlawful, harmful, defamatory, obscene, harassing, fraudulent, or misleading activities;
• Not introduce malware, unauthorized access attempts, or other harmful code into our systems or equipment;
• Follow all studio safety rules, equipment instructions, and staff directions; and
• Be responsible for any damage caused by you, your guests, your contractors, or your representatives, except to the extent caused by our gross negligence or wilful misconduct.

You are solely responsible for the accuracy, legality, and appropriateness of the content you create, record, transmit, publish, or distribute using our services.

4. Payment Terms and Conditions

All fees, deposits, minimum booking requirements, overtime charges, editing charges, equipment fees, and applicable taxes will be disclosed in advance where reasonably practicable and may be set out in a quote, invoice, or booking confirmation.

• Deposits: We may require a non-refundable deposit to confirm a booking.
• Payment timing: Unless otherwise agreed in writing, payment is due in full before the service date or upon receipt of invoice, as specified by us.
• Late payments: Overdue amounts may accrue interest at the maximum rate permitted by applicable law, or if no rate is specified, at a reasonable commercial rate.
• Chargebacks: You agree not to initiate a chargeback or payment dispute for services properly rendered. If a dispute is raised, you remain responsible for all undisputed amounts.
• Taxes: All fees are exclusive of applicable sales taxes, including GST/HST, unless otherwise stated.

We reserve the right to withhold deliverables, recordings, edited files, or access to materials until all outstanding amounts have been paid in full.

5. Cancellation and Refund Policy

Because studio time, staffing, and equipment are reserved in advance, cancellations may be subject to fees. Unless a different cancellation policy is provided in writing for a specific booking, the following applies:

• Cancellations made more than 7 days before the scheduled service may be eligible for a partial refund, less any non-refundable deposit and any third-party costs already incurred.
• Cancellations made within 7 days of the scheduled service may result in forfeiture of the deposit and may be subject to additional cancellation fees.
• Cancellations made within 48 hours of the scheduled service, or failure to appear, may be charged up to the full booking amount.
• If we must cancel due to equipment failure, staffing issues, safety concerns, or circumstances beyond our reasonable control, we will use commercially reasonable efforts to reschedule or provide a refund for the affected portion of the service.

Refunds, if approved, will be processed using the original payment method where practicable and within a reasonable time. Any third-party fees, platform fees, or non-recoverable costs are non-refundable unless required by law.

6. Liability Limitations

To the maximum extent permitted by applicable law, NorthStar Stream Studio shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, business interruption, reputational harm, or loss of opportunity, arising out of or related to the use of our services.

To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to the services shall not exceed the amount paid by you to NorthStar Stream Studio for the specific service giving rise to the claim during the three (3) months preceding the event giving rise to liability, or CAD $500, whichever is greater, except where such limitation is prohibited by law.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, wilful misconduct, or gross negligence where such limitation is not permitted.

We are not responsible for failures caused by third-party platforms, internet service providers, software vendors, remote guests, power outages, or equipment not supplied by us.

7. Intellectual Property Rights

Unless otherwise agreed in writing, all pre-existing intellectual property owned or licensed by NorthStar Stream Studio, including studio methods, templates, workflows, branding, software configurations, and proprietary materials, remain our property or the property of our licensors.

Subject to full payment of all applicable fees, you will own the final deliverables specifically created for you, excluding any underlying tools, templates, stock assets, music, fonts, software, or third-party materials incorporated into the deliverables. Where third-party materials are used, your rights are limited to the licenses or permissions obtained for the project.

You grant NorthStar Stream Studio a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, store, and process your materials solely to provide the services, maintain records, and perform our obligations under these Terms.

Unless you notify us in writing otherwise before the service date, you grant us permission to use your name, logo, project title, and non-confidential excerpts of completed work for portfolio, promotional, and marketing purposes, subject to applicable law and any separate written confidentiality agreement.

8. Data Protection and Privacy

We collect, use, disclose, and retain personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws where relevant.

Personal information may include contact details, booking information, billing information, technical metadata, recordings, images, voice data, and other information necessary to provide the services. We use such information to:

• Process bookings and payments;
• Deliver and improve our services;
• Communicate with you regarding your projects;
• Maintain records and comply with legal obligations; and
• Protect our rights, property, and safety, and those of our clients and staff.

Where our services involve recording or live streaming, you are responsible for obtaining any required consents from participants and informing them that recording or transmission may occur. We may act as a service provider or processor in relation to certain client data and will handle such data in accordance with applicable law and any separate written agreement.

For questions about privacy or data handling, contact us using the details in Section 12.

9. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to acts of God, fire, flood, severe weather, power outages, labour disputes, strikes, governmental actions, public health emergencies, war, terrorism, civil unrest, internet or telecommunications failures, third-party platform outages, or supply chain disruptions.

If a force majeure event occurs, we may suspend performance for the duration of the event and will use commercially reasonable efforts to resume services as soon as practicable. If the event continues for an extended period, either party may be entitled to cancel the affected service on reasonable written notice, subject to payment for services already performed and non-recoverable costs incurred.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our services, business practices, or legal requirements. The updated Terms will be effective when posted or otherwise communicated to you, unless a later effective date is stated.

Your continued use of our services after any update constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our services and, if applicable, notify us before your next booking.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them, the services, or any related transaction shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

You agree that the courts located in Toronto, Ontario shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or the services, subject to any mandatory consumer protection rights or other non-waivable rights under applicable law.

12. Contact Information

If you have any questions, concerns, or notices regarding these Terms or our services, please contact NorthStar Stream Studio at:

• Address: 215 Queen Street West, Toronto, ON M5V 1Z4, Canada
• Email: [email protected]
• Phone: +1 (416) 782-9643

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed or modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

The failure of NorthStar Stream Studio to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision unless acknowledged by us in writing.

By using the services of NorthStar Stream Studio, you acknowledge that you have read, understood, and agreed to these Terms of Service.