Privacy Policy

Effective Date: July 7, 2026

1. Introduction and Company Information

This Privacy Policy explains how NorthStar Stream Studio collects, uses, discloses, stores, and protects personal information in connection with its stream-studio services, website, communications, and related business operations in Canada.

NorthStar Stream Studio is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws.

NorthStar Stream Studio
215 Queen Street West, Toronto, ON M5V 1Z4, Canada
Email: [email protected]
Phone: +1 (416) 782-9643

2. Data Collection and Processing

NorthStar Stream Studio may collect personal information directly from you, automatically through our website and digital services, and from third parties where permitted by law. The types of personal information we may collect include:

• Contact details such as name, email address, phone number, mailing address, and business name;
• Account and communication information, including inquiries, support requests, and correspondence;
• Payment and billing information, where applicable, such as transaction details and invoicing records;
• Technical and usage information, including IP address, browser type, device identifiers, log data, and website interaction data;
• Content and media submitted to us for production, streaming, editing, or related services;
• Any other information you choose to provide in connection with our services.

We process personal information only as necessary for the purposes described in this Privacy Policy and in accordance with applicable law.

3. Purpose of Data Processing

NorthStar Stream Studio uses personal information for the following purposes:

• To provide, operate, and improve our stream-studio services;
• To communicate with clients, prospects, vendors, and website visitors;
• To manage bookings, projects, contracts, billing, and payments;
• To deliver customer support and respond to inquiries;
• To personalize and enhance user experience;
• To maintain internal records, analytics, and business administration;
• To detect, prevent, and investigate fraud, security incidents, and misuse;
• To comply with legal, regulatory, tax, and accounting obligations;
• To send marketing communications where permitted by law and, where required, with consent;
• For any other purpose disclosed at the time of collection or otherwise permitted by law.

4. Legal Basis for Processing

In Canada, personal information is generally processed based on consent, implied consent, contractual necessity, legal obligations, or other lawful authority as permitted by applicable privacy laws. NorthStar Stream Studio may process personal information on the following bases:

• Consent: Where you have given express or implied consent for a specific purpose;
• Contractual necessity: Where processing is necessary to enter into or perform a contract with you;
• Legitimate business purposes: Where permitted by law and appropriate in the circumstances, including service delivery, security, and administration;
• Legal compliance: Where processing is required to comply with applicable laws, regulations, court orders, or lawful requests from authorities.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

NorthStar Stream Studio may share personal information with trusted third parties only as necessary and in accordance with this Privacy Policy. These third parties may include:

• Service providers that support hosting, cloud storage, analytics, communications, payment processing, customer relationship management, and IT support;
• Professional advisors such as lawyers, accountants, auditors, and insurers;
• Government authorities, regulators, law enforcement, or other parties where required or permitted by law;
• Business partners, contractors, and vendors involved in delivering our services;
• Successors or acquirers in connection with a merger, reorganization, financing, sale, or transfer of business assets.

We require third parties to protect personal information in a manner consistent with applicable privacy laws and to use it only for authorized purposes.

6. Data Transfer to Third Countries

Personal information may be stored, processed, or accessed outside of Canada, including in other countries where our service providers or business partners operate. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.

NorthStar Stream Studio takes reasonable steps to ensure that any cross-border transfers are protected by appropriate contractual, technical, and organizational safeguards. By using our services or providing personal information to us, you acknowledge that such transfers may occur where permitted by law.

7. Storage Duration

NorthStar Stream Studio retains personal information only for as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, or reporting requirements, and to resolve disputes or enforce agreements.

Retention periods vary depending on the type of information and the purpose of processing. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable Canadian privacy laws and legal exceptions, you may have the following rights regarding your personal information held by NorthStar Stream Studio:

• Access: Request confirmation of whether we hold personal information about you and obtain a copy of that information;
• Rectification: Request correction of inaccurate, incomplete, or outdated personal information;
• Erasure: Request deletion of personal information, where permitted by law;
• Restriction: Request that we limit the use or disclosure of your personal information in certain circumstances;
• Data portability: Request a copy of certain personal information in a structured and commonly used format, where applicable;
• Objection: Object to certain processing activities, including some forms of marketing or processing based on legitimate interests where applicable.

To exercise any of these rights, please contact us using the details in Section 12. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable law.

9. Withdrawal of Consent

Where our processing is based on consent, you may withdraw your consent at any time by contacting NorthStar Stream Studio using the contact details below or by using any unsubscribe mechanism provided in our communications.

Please note that withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. In some cases, we may need to retain or continue processing certain information where required or permitted by law or necessary to provide services you have requested.

10. Right to Complain

If you have concerns about how NorthStar Stream Studio handles your personal information, we encourage you to contact us first so we can attempt to resolve the issue.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator. We will cooperate with any lawful investigation and take appropriate steps to address substantiated concerns.

11. Data Security

NorthStar Stream Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These measures may include access controls, encryption where appropriate, secure storage, staff confidentiality obligations, and regular review of security practices. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:

NorthStar Stream Studio
215 Queen Street West, Toronto, ON M5V 1Z4, Canada
Email: [email protected]
Phone: +1 (416) 782-9643

13. Changes to Privacy Policy

NorthStar Stream Studio may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will post the updated Privacy Policy on our website and revise the effective date above, and where required by law, we will provide additional notice.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.